Wired News: The Changing Face of E-Mail: "E-mail 'is broken,' said Hahn, who made his name in the industry during his days as Netscape's chief technology officer. 'We need to make metaphoric changes.'
As an example, Hahn pointed to the file-folder metaphor that most e-mail software uses to store messages. 'The metaphor was designed back when (we were) talking about getting five messages a day.' Today, he said, many people are getting 10 to 20 times as many messages, and filing each one just takes too much time.
'People hate filing,' said Hahn. 'They hate it in paper. They hate it in e-mail. Could you imagine what it would be like to have to file Web pages just to get back to them?' "